Terms and conditions
Supplier identification
The goods covered by these general conditions are offered for sale by Mattia Mazza srl, with headquarters in Via G. Marconi 70 Torre del Greco 80059 (NA), e-mail info@mariannamazza.com, registered with the Chamber of Commerce of Naples at n. NA - 711613 of the Business Register, tax code and VAT number 04751531213 hereinafter referred to as "Supplier".
Art. 1 - Definitions
1.1. The expression "Online Sales Contract" or "Contract" means the purchase and sale contract relating to the tangible movable property of the Supplier, stipulated between them and the Purchaser in the context of a remote sales system through telematic tools, organized by the Supplier.
1.2. The expression "Buyer" means the natural person who makes the purchase, referred to in this Agreement, for purposes not related to any commercial or professional activity carried out.
1.3. With the "Supplier" means the person as identified above or the person who sells the goods through the website indicated in the following article.
Art. 2 - Object of the contract
2.1. With this contract, the Supplier sells and the Purchaser remotely purchases, via telematic tools, the tangible movable goods presented and offered for sale at the address www.mariannamazza.com (hereinafter referred to as the "Site"). The products covered by the Contract are illustrated, with specific and detailed indication of their characteristics, in the section of the web portal accessible at www.mariannamazza.com/collections.
2.2. Any changes to the current conditions of sale will be communicated via e-mail to registered users and will take effect immediately from the moment of their publication on the Site.
Art. 3 - Methods of stipulating the contract
3.1. The Contract between the Supplier and the Purchaser is concluded exclusively through the Internet in remote electronic mode, by accessing the Purchaser to the Site where, following the procedures indicated therein , the Buyer formalizes the purchase of the goods referred to in point 2.1 of the previous article. The Buyer is aware that in order to access the Site it is necessary to have an Internet connection, the costs of which are borne by the Buyer according to the terms established by its connectivity provider.
Art. 4 - Conclusion and effectiveness of the contract
4.1. The online sales contract is concluded following the timely completion of the registration form by the Buyer - whose personal data are processed in the manner indicated in the Privacy Policy, and to following the acceptance of the "Terms and conditions of sale" - and the sending of the purchase form filled in by the system after the insertion of the selected products in the electronic shopping cart. Before the final sending of the order, the Purchaser will be invited to check the contents of the cart, with a summary of the same in which the details of the orderer and the order, the price of the selected goods, any shipping costs are reported. and any additional accessory charges, payment methods and terms, the address where the goods will be delivered, delivery times and terms for exercising the right of withdrawal, where applicable.
4.2. When the Supplier receives the order from the Buyer, he sends a confirmation e-mail or displays a confirmation web page and summary of the order itself, which also contains the data referred to in the previous point.
4.3. The Supplier, once the order is confirmed, does not in any case recognize the Purchaser the possibility of replacing the Products purchased on the Site with other products, without prejudice to the Purchaser's rights under this Agreement. < / p>
Art. 5 - Methods of payment
5.1. Payment by the Buyer can only be made by one of the methods indicated in the purchase procedure by the Supplier.
5.2. The Supplier reserves the right to vary the means of payment that can be used, it being understood that those published in the advertisement will be considered usable at the time the order is sent by the Buyer.
5.3. All communications relating to payments are made using third-party encryption systems to protect the transactions made (eg PayPal payment system) and on which the supplier has neither visibility nor responsibility.
Art 6 - Right of withdrawal and return
6.1. If the Buyer is not satisfied with the products he has purchased or if he has changed his mind, he can return them and obtain a refund after receiving them. The right of return must be exercised no later than 14 days from the day the delivery took place, at the address Mattia Mazza srl - Via G. Marconi 70, 80059 - Torre del Greco (NA).
6.2. The costs for returning the goods are charged to the Buyer, as provided for in Article 57, paragraph 1, of the Consumer Code.
6.3. The right of withdrawal lapses if the products are returned damaged (for reasons other than transport), incomplete, with the primary or secondary packaging damaged or if the packages are opened or used even partially.
6.4. In the event that the right of withdrawal is not applicable and the Purchaser has not organized a shipment at his expense for the collection of the returned goods at the Supplier, this the latter may withhold the returned products, in addition to all the sums already paid by the Buyer for the relative purchase.
6.5. The Supplier will eliminate any benefit connected to the purchase and eventually assigned to the Buyer as a consequence of the order placed and subsequently returned (e.g. discount vouchers, points ).
Art. 7 - Delivery times and methods for purchases made within mariannamazza.com
7.1. The Supplier will deliver the selected and ordered products, according to the methods chosen by the Buyer or indicated on the Site at the time of the offer of the goods, as confirmed in the e-mail referred to in point 4.2.
7.2. Shipping times may vary from the day following the order to a maximum of 30 (thirty) days from the confirmation of the same, as required by current legislation. In the event that the Supplier is unable, for whatever reason, to ship within this period, it will promptly notify the Buyer by e-mail sent to the address provided by the latter during the purchase procedure. / p>
7.3. At the time of delivery, the Buyer is required to verify that: a) the number of packages delivered corresponds to what is indicated in the transport document attached to the goods shipped; b) the packaging is intact and not altered even in the closing tapes if present.
7.4. In the event that the delivered goods present any damage presumably caused by transport, the Buyer may refuse delivery and immediately notify the Supplier, who will make the necessary complaints to the shipper, arranging for a new shipment once the disputed goods have been returned.
7.5. In the event that the Purchaser decides to accept the goods in delivery, despite the packaging being seriously damaged and / or tampered with, in order to safeguard the his rights must contest the unsuitability of the package to the courier, by putting the writing "RESERVE OF INSPECTION GOODS DUE TO ..." (indicating the reason behind the reserve in question) on the delivery document, of which he must keep a copy.
Art. 8 - Prices
8.1. All sales prices of the products are indicated at the web address www.mariannamazza.com collections or other page available within the website, are expressed in Euros and constitute an offer to public pursuant to art. 1336 of the Civil Code ..
8.2. The sale prices referred to in the previous point include VAT and any other tax. Shipping costs and any ancillary charges, if any, although not included in the purchase price, are indicated and calculated in the purchase procedure before the order is placed by the Buyer and contained in the summary web page of the order, as well as in the summary e-mail sent following the conclusion of the purchase procedure.
8.3. The Supplier may change the sale prices of the products at any time and without notice and without the need for motivation and specification. This change will be notified to the Buyer before sending any order.
8.4. Any promotional offers are specifically indicated and marked inside of the site with the words "promotional offer", "product in promotion" or with equivalent names.
Art. 9 - Availability of products
9.1. The Supplier ensures through the electronic system used the processing and fulfillment of orders without delay. For this purpose, it indicates in real time, in its electronic catalog, the products available and those not available, as well as the shipping times.
9.2. The Supplier reserves the right to limit, at any time, the quantity and / or type of Products that can be purchased on the Site. The style, models and colors of the products described on the Site may be changed without notice. If an order exceeds the available quantity, the Supplier, by e-mail, will inform the Buyer if the good is no longer bookable or what are the waiting times to obtain the chosen good, asking if it intends to confirm the order. or less. The Supplier cannot under any circumstances be held liable towards the Buyer due to the unavailability of a Product.
9.3. The computer system of the Supplier will confirm as soon as possible the registration of the order by sending the Buyer a summary e-mail, pursuant to point 4.2.
Art. 10 - Responsibility of the Supplier
10.1. The Supplier assumes no responsibility for disservices attributable to force majeure or unforeseeable circumstances.
10.2. The Supplier cannot be held liable to the Purchaser, except in the case of willful misconduct or gross negligence, for disservices or malfunctions connected to the use of the Internet outside of its own control or that of its sub-suppliers.
10.3. The Supplier will also not be liable for damages, losses and costs incurred by the Purchaser as a result of the non-execution of the contract for reasons not attributable to him .
10.4. The Supplier assumes no responsibility for any fraudulent or illegal use that may be made by third parties of the cards credit, checks and other means of payment, for the payment of the purchased products, if you can demonstrate that you have adopted all possible precautions based on the best science and experience of the moment and based on the ordinary diligence required.
10.5. The Supplier assumes no liability arising from the issuance of incorrect tax documents due to errors in the data provided by the Purchaser, the Purchaser himself being solely responsible for the correct insertion.
Art. 11 - Obligations of the Supplier for defective products, proof of damage and refundable damages
11.1. The Supplier cannot be held responsible for the consequences deriving from a defective product if the defect is due to the conformity of the product to an imperative legal rule or to a binding measure, or if the state of scientific and technical knowledge, at the time when the manufacturer put the product into circulation, did not yet allow to consider the product as defective.
11.2. No compensation will be due if the injured party was aware of the product defect and the resulting danger and nevertheless voluntarily exposed himself to it. In the same way, defects deriving from bad and / or incorrect use of the purchased goods, from external causes (eg bumps, falls, etc.), from carelessness and improper use are not attributable to the Supplier's responsibility. 11.3. In any case, the injured party must prove the defect, the damage and the causal connection between defect and damage.
Art. 12 - Guarantees and methods of assistance
12.1. The Supplier is liable for any lack of conformity that occurs within 2 (two) years from delivery of the goods.
< p> 12.2. The Buyer loses all rights if he does not report the lack of conformity to the Supplier within 2 (two) months from the date on which the defect was discovered.
12.3. In any case, unless proven otherwise, it is assumed that the lack of conformity that occurs within 6 months of delivery of the goods already existed on that date, unless this hypothesis is incompatible with the nature of the goods or with the nature of the lack of conformity.
12.4. In case of lack of conformity , the Purchaser may request, alternatively and without charge, under the conditions indicated below, the repair or replacement of the purchased good, a reduction in the purchase price or the termination of this Agreement, unless requested ta is not objectively impossible to satisfy or is excessively burdensome for the Supplier. Products that show clear signs of tampering or failures caused by their improper use or by external agents not attributable to defects and / or manufacturing defects are not covered by the warranty.
12.5. The request must be received in writing, by registered letter with return receipt, to the Supplier, who will indicate his willingness to proceed with it - or the reasons that prevent him from doing so - within 7 (seven) working days of receipt. . In the same communication, where the Supplier has accepted the Buyer's request, he must indicate the method of shipping or returning the goods as well as the deadline for returning or replacing the defective goods.
Art. 13 - Obligations of the Buyer
13.1. The Buyer undertakes to pay the price of the purchased goods in the times and methods indicated in this Agreement.
13.2. The Buyer undertakes, once the online purchase procedure has been completed, to print and keep this contract received by e-mail attached to the purchase order confirmation.
13.3. The information contained in this contract has, however, already been viewed and accepted by the Buyer - who acknowledges it - before confirming the purchase , through telematic procedures.
Art. 14 - Protection of the confidentiality and processing of the Buyer's data
14.1 The Supplier protects the privacy of its customers and guarantees the compliance of the processing of personal data with the provisions of the privacy legislation referred to in Regulation (EU) 2016/679 and the legislation applicable to the protection of personal data.
14.2 The personal and fiscal data acquired by the Supplier, the data controller, are collected and processed in forms and according to the procedures set out in the Website Privacy Policy.
Art. 15 - Guarantee of authenticity and intellectual property rights
15.1. The Supplier guarantees the authenticity of all products purchased on the Site. The "mariannamazza" branded products are produced in Italy.
< p> 15.2. The “mariannamazza” trademark is protected by copyright. All images, illustrations and texts on the Site are the exclusive intellectual property of the Supplier.
